KYC Policy – Identity Verification Requirements at InJack Games
To ensure responsible gaming and regulatory compliance, InJack Games, operated by Pistis Trade N.V., follows a strict Know Your Customer (KYC) policy. This process helps protect users, verify identities, and prevent fraudulent or unauthorized activity on the platform.
If you are playing at InJack Games and meet the KYC trigger conditions, you will be required to complete identity verification before further deposits or withdrawals.
When Is KYC Required?
A full KYC check becomes mandatory under the following conditions:
- When your total lifetime deposits exceed EUR 2,000 (or INR equivalent)
- When you request a withdrawal of any amount on the InJack Games platform
These checks ensure compliance with anti-money laundering (AML) laws and protect the integrity of our users and platform.
What Does the KYC Process Involve?
The KYC process at InJack Games includes three primary verification steps:
- Proof of Identity
- Proof of Residence
- A Selfie Holding the ID Document
Each of these must meet specific requirements described below to pass review.
Step-by-Step: How to Complete KYC at InJack Games
Once prompted, you’ll need to upload the following documents through your InJack Games account dashboard.
1. Proof of Identity (Government-Issued Photo ID)
Requirements:
- Must display a visible signature
- Must not expire within the next 3 months
- Must show your full legal name, matching the name on your InJack Games account
- Must prove you are over 18 years of age
- Must not be issued by a restricted country (see list below)
Examples of accepted documents:
- Aadhaar card
- Passport
- Driver’s license
- Voter ID (with photo and DOB)
Restricted countries:
- United States of America and its territories
- United Kingdom, Spain, France, Netherlands, Austria, Cyprus
- Kingdom of Netherlands territories: Aruba, Curacao, Bonaire, Sint Maarten, Saba, Sint Eustatius
- Australia and its territories
Accounts registered with IDs from restricted jurisdictions will be denied access to InJack Games.
—
2. Proof of Residence (Bank Statement or Utility Bill)
Requirements:
- Issued within the last 3 months
- Displays your full name and residential address
- Name must match the one on your Proof of ID
- Document must not be from a restricted country
Accepted formats:
- Recent utility bill (electricity, water, gas)
- Bank statement or official account letter
- Government-issued residence proof with a date
Note: Screenshots or handwritten documents will not be accepted.
—
3. Selfie with ID
To finalize the process, submit a selfie clearly showing:
- You holding the same ID submitted in Step 1
- Your face and ID both visible and clearly readable
- No glare, blur, or document obstruction
Ensure the selfie matches the ID holder in name, appearance, and document number.
What Happens After Submission?
After uploading all required KYC documents, your account receives a “Temporarily Approved” status.
⏱ Our dedicated KYC team will review your documents within 24 hours and provide one of the following outcomes via email:
- ✅ Approved – Your account is fully verified
- ❌ Rejected – You will be notified with the reason
- ℹ️ More Information Needed – No change in status; follow-up required
During the Temporarily Approved phase, you may:
- Access all games and features normally
- Deposit up to EUR 500 (INR equivalent) in total
- Not withdraw any funds until full KYC is approved
What If My KYC Is Rejected?
If your verification fails:
- A support ticket is generated with the reason for failure
- You will receive the ticket number and explanation via email
- You can resubmit corrected documents or contact support at [email protected]
Common reasons for rejection:
- Mismatch in names
- Expired or unclear documents
- Documents from restricted countries
- Edited or invalid file uploads
After KYC Approval – What Changes?
Once your account is fully KYC verified:
- You gain access to unlimited deposits (up to EUR 2,000 per transaction)
- Withdrawals are enabled after successful manual and algorithmic activity review
- You become eligible for high-tier VIP bonuses and priority support
- Platform security tools such as withdrawal protection and login alerts are activated
Anti-Money Laundering (AML) Measures at InJack Games
As part of Pistis Trade N.V.’s regulatory responsibility, the platform follows strict AML protocols:
- Users who do not complete KYC cannot make additional deposits or request withdrawals
- Transactions and bet activity are monitored to detect suspicious patterns
- All withdrawals are manually reviewed for legitimacy and source of funds
- No user-to-user fund transfers are allowed on the platform
These policies are enforced to maintain a secure and fair gaming environment for all InJack Games users.
FAQs – KYC Policy at InJack Games
Q: How long does KYC approval take?
Most reviews are completed within 24 hours of document submission.
Q: Can I still play while waiting for approval?
Yes. If your documents are uploaded, your account is marked “Temporarily Approved,” allowing normal play and deposits up to EUR 500.
Q: What happens if I never complete KYC?
If you reach deposit or withdrawal limits without submitting KYC, your account will be restricted from further transactions until verification is completed.
Q: What file types are accepted?
Upload clear PDF, JPEG, or PNG images. Scans must be high resolution and not edited.
Q: What if I’m from a restricted country?
Unfortunately, InJack Games is not available to residents of certain jurisdictions due to licensing rules. If your documents are from a restricted country, your account will be denied access.
Summary – Stay Verified and Secure at InJack Games
The KYC Policy is an essential part of ensuring InJack Games remains safe, fair, and legally compliant. By verifying your identity and address, you gain full access to real-money play, VIP bonuses, secure withdrawals, and 24/7 support.
If you’re nearing your deposit threshold or ready to cash out winnings, complete your KYC process today via your dashboard or contact support for assistance.
For any KYC-related questions, reach out to [email protected].